At Junera, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, or contact our team.
1. Information We Collect
Depending on how you interact with our store, we may collect the following information:
- Name and contact details.
- Billing and delivery addresses.
- Phone number and email address.
- Order details, purchase history, and customer-service communications.
- Information related to payments and transactions, where applicable.
- Device, browser, website usage, and cookie information.
We collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm orders.
- Arrange delivery across Pakistan.
- Contact you about order confirmation, delivery, or service issues.
- Respond to customer inquiries.
- Manage refunds or complaints.
- Maintain business records and prevent fraudulent transactions.
- Operate, maintain, and improve our website.
- Meet applicable legal and regulatory obligations.
- Send marketing communications where permitted and appropriate.
3. Shopify and Third-Party Services
Our online store is hosted on Shopify, which provides the eCommerce platform used to display products and process orders.
We may rely on third-party service providers, such as delivery companies, payment-related service providers, website analytics providers, and technical service providers, when necessary to operate our business.
These providers may process relevant information in accordance with their own policies and contractual obligations.
4. Payment Information
Junera currently offers Cash on Delivery.
If additional payment methods are introduced in the future, payment information may be handled by the relevant payment provider. We do not claim to store complete payment-card information unless our actual payment setup supports and requires such processing.
5. Cookies and Similar Technologies
Our website and its service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing of Personal Information
We do not sell customer personal information to third parties as a business practice.
We may share relevant information with service providers that help us operate our store, fulfill orders, deliver packages, maintain our website, prevent fraud, or comply with legal obligations.
Information may also be disclosed when required by law or in connection with the protection of our legal rights.
7. Data Retention
We retain personal information for as long as reasonably necessary for order fulfillment, customer support, business records, legal compliance, dispute resolution, and other legitimate operational purposes.
Retention periods may vary according to the type of information and applicable requirements.
8. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website or electronic transmission method can be guaranteed to be completely secure.
9. Your Privacy Choices
You may contact us to ask about the personal information associated with your interactions with Junera or to request an appropriate correction or other action where applicable.
Some information may need to be retained to fulfill legal, operational, or recordkeeping obligations.
10. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, technology, or applicable requirements change. Updates will be published on this page with a revised effective date where appropriate.
12. Contact Us
For privacy-related questions, contact:
Email: help.junera@gmail.com
Phone: +92 348 9808013
This policy should be reviewed against Junera's actual Shopify settings, installed apps, analytics, marketing tools, and applicable privacy requirements before publication.