At Junera, we aim to make ordering beauty and personal care products online simple and convenient. Please review our shipping policy before placing your order.
1. Delivery Coverage
Junera delivers across Pakistan. Delivery availability may depend on the destination, courier service, and accessibility of the delivery address.
2. Estimated Delivery Time
Our estimated delivery time is 3–5 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary because of public holidays, weather conditions, courier delays, remote locations, or other circumstances beyond our control.
3. Shipping Charges
We offer free shipping on orders above Rs. 2,000.
For orders that do not qualify for free shipping, applicable delivery charges will be displayed during checkout or communicated before order confirmation.
4. Order Processing
Orders are processed after submission and may require confirmation before dispatch. Processing time may vary depending on order volume, product availability, and verification requirements.
5. Cash on Delivery
Junera accepts Cash on Delivery (COD). Customers should provide accurate contact information and a complete delivery address when placing an order.
Our team or delivery partner may contact you to confirm delivery details. Please ensure that someone is available to receive and pay for the order.
6. Tracking Your Order
If tracking information is available for your shipment, it will be shared through the contact details provided with your order.
For assistance with an order, contact our customer support team with your order number.
7. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can help you check its status.
Incorrect addresses, unsuccessful delivery attempts, unavailable recipients, courier disruptions, and other circumstances may affect delivery.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.
9. Contact Us
For shipping inquiries, please contact:
Email: help.junera@gmail.com
Phone: +92 348 9808013
Junera reserves the right to update this shipping policy when necessary. Any applicable changes will be published on this page.